Data deletion

Updated: 30 September 2026

Service operator: Metis One
Contact: info@metisone.com

Stop account access

In bots, open Connected accounts and disconnect your Instagram account. This removes the stored access token and pauses its bots. Disconnecting alone does not erase previous activity or your bots login.

Request deletion

Email the contact below from your bots login email with the subject 'bots data deletion'. Specify the workspace and Instagram username concerned, and whether you want the connected-account data or your entire bots user account removed. Never send passwords or access tokens.

What happens next

The operator verifies the requester's authority and scope, removes the relevant account credentials, bot settings and associated activity, and confirms completion by email. A workspace shared with other users requires a scope check so their unrelated data is preserved. Deletion requests are handled by the operator; this page does not submit an automatic request. Existing protected backups expire within their 14-day retention period; deleted data must not be reintroduced when restoring them. Messages already delivered to Instagram recipients are outside bots' local deletion process.

Account emails

Invitations and password reset emails are sent through Google Workspace. The recipient address, localized message and single-use link are shared with Google. Submission records remain for 30 days; pending links are encrypted and cleared on send attempt or expiry. Reset links last 30 minutes and invitations 7 days. Opening and reading are not tracked. Account deletion also deletes local email and reset records.

Optional visit measurement

Only after separate consent on the public page, a 24-hour HttpOnly measurement cookie is created. The server stores its identifier hash, consent version/time, language and bounded source label/method. The first new invitation request may be linked to this visit, then to recorded signup and product progress of the invited account; administrators see the source beside the account and in aggregate reports. Full URLs, browsing history, advertising IDs and messages are not collected for this measurement. Records are retained for up to 180 days. Withdrawing via the public page while the cookie is valid deletes this visit record and link while preserving your request/account. Afterwards, request deletion of linked records at the contact below. Refusal is remembered for 30 days in a preference cookie without an identifier. Visits by signed-in panel users are excluded. Refusing does not affect access.

Invitation tracking

The known invitation origin, latest creation/expiry and verified signup time are retained with the customer account until account deletion. Administrators see invitation status alongside account email and recorded pilot progress. Links are single-use and valid for 7 days after creation; only token hashes are stored. Link opening or delivery is not tracked, and no email is sent automatically. Specify the scope of account data in deletion requests at the contact address below.

Pilot usage analysis

For product improvement, we store when a customer account entered measurement, whether it was new or existing, and the first observed connection, activation, accepted reply and completed registration per channel. These account-level dates remain until account deletion; weekly presence of useful activity covers the current and previous 12 UTC weeks. Participant IDs, answer contents, visit sources and browsing history are not added to these records. The administrator report shows aggregates only. Account deletion requests can include these records; specify the scope using the contact address below.

Monthly usage measurement

Active-contact measurement stores workspace, channel, technical event identifier, interaction type and time, and a keyed contact pseudonym, without names or message contents. Records cover the current and previous two UTC calendar months; scheduled cleanup removes older periods. Measurement does not apply charges or quotas. Disconnecting a bot or deleting an individual registration does not reset usage. Request separate deletion of usage data at the contact address below; the operator verifies authority and scope before acting.

Support and feedback

Panel requests store account and workspace identifiers, language, platform, category, desired outcome, current workaround, frequency and email contact preference. Only the submitting user and authorized service administrators see the request and response. Data is used for support and product prioritization and deleted after 180 days. Email follow-up is manual and only with permission; no marketing subscription is created. For earlier deletion or to withdraw email permission, contact info@metisone.com. Do not submit passwords, tokens or other people’s private content.

Costs and support time

For service planning, administrators may record expense date, currency, amount, support minutes and a short description, optionally linked to a customer account. Only authorized administrators have access. Records cover the current and previous 11 UTC months; scheduled cleanup removes older records. Account deletion removes the account association; unlinked expense amounts may remain for the retention period. Request earlier deletion or unlinking at the contact address below. These records do not charge customers.

Disconnect a Telegram bot in Telegram → Configure bot. Registrations remain accessible until deleted. Bot operators can delete individual registrations from the Registrations tab. Participants can request deletion from their bot operator; for service-level requests, contact us with the bot username and the scope of the request. Never send bot tokens. Messages already sent to Telegram are outside local deletion.

Invitation requests

The invitation form stores your email, language, platform preference and contact-consent timestamp. These are used to review your request and contact you about an invitation; linking it to optional visit measurement requires separate consent. Only authorized administrators can see requests; they send email manually through their own email application. A request does not create an account or subscribe you to a newsletter. Request records are retained for at most 180 days. For earlier deletion or to withdraw permission to contact you, email info@metisone.com from the address used in your request. Deletion of an account created after invitation must be requested separately.